Contact us
Questions or problems while playing? Let us know by email or phone.
Include a support report
To help us find the problem quickly, paste the support report that the game makes for you into your email.
- On the game's home screen, tap the gear button at the top left to open Settings.
- Near the bottom of Settings, tap the Version … line. Under it, it says "Tap to copy a support report".
- When it changes to Support report copied, the report is on your clipboard. Paste it into your email.
- Tell us what happened: when, on which stage or screen, and what you were doing.
The support report holds the app version, your Player ID, the phone's model, Android version, memory and screen size, and recent records of how the app ended. It holds no name or contact details. The game never sends it by itself: it reaches us only if you paste it and send it, and we use it only to answer you.
If only your Player ID is needed, tap the Player ID line in Settings and it is copied.
Common questions
Do I need to sign up or log in?
No. When you first start the game, an anonymous account is made automatically. The game never asks for your name, email address or phone number. The Player ID in Settings is the ID of that anonymous account.
Where is my progress saved?
Your progress is saved automatically: on your phone, and in the cloud save of your anonymous account whenever you are online. You can play without internet; what you play offline goes up the next time you are connected.
Will my progress come back if I reinstall the game or change phones?
Yes, if Android's automatic backup (backup to your Google Account) is on. When you reinstall, Android puts the game's data back, the anonymous account included, so you are the same player and the game picks up your latest cloud save. The same goes for a new phone that restores your apps from the same Google Account's backup.
If backup was off, or the phone had not been backed up yet, the game starts fresh with a new anonymous account.
How do lives work?
Lives start at stage 10. You lose a life only when you fail or give up a stage; winning never costs a life. Closing the app completely in the middle of a stage counts as a fail. A fail also ends your win streak.
You can hold up to 5 lives, and one comes back every 25 minutes. With no lives you cannot start a stage: wait, or fill your lives back up with gems.
How do I get gems?
You start with 120 gems. After that, the first clear of a hard stage gives 10 gems and the first clear of a boss stage gives 50. Replays give none.
Gems buy extra moves when you run out, and fill your lives back up. Gems cannot be bought with money at the moment.
How do I start over?
Tap Start over at the very bottom of Settings, then Start over again in the question that follows. Your stages, gear, gold and gems will all be gone, and this cannot be undone. Your music, sound and vibration settings stay.
Your cloud save is overwritten with the new progress, but your Player ID (the anonymous account) stays the same and nothing is deleted. To have your data deleted, see Data deletion.
Uninstalling and reinstalling may not take you back to the start, because Android's automatic backup brings your progress back.
Is it free?
Yes, the game is free. It currently has no ads and no purchases, and the keys that open gear chests are won only by playing.
How do I turn off music, sound or vibration?
In Settings (the gear button on the home screen), or in the pause menu during a stage, turn Music, Sound and Vibration on or off separately. These settings are kept on your phone and stay when you start over.
The game froze or closed.
After an error, an error report is sent automatically (usually at the next launch) and helps us fix it. If you open the game again and copy the support report as above, it also tells how the app ended last time. Send it to us with what happened, and we can find the cause sooner.
How do I delete my data?
Email us your Player ID as described on the Data deletion page. What we keep and for how long is in the privacy policy.