ARGOZONE CO.,LTD. ("we", "us") makes the mobile game "Azaza Match" (아자아자 매치 in Korea, "the game"). This policy explains what information the game processes and why, how long it is kept, and what you can ask us to do with it. If the Korean version and this one differ, the Korean version applies to users in Korea.
In short: the game starts without a sign-up or a login. We do not collect your name, email address, phone number, precise location, contacts or photos. Through Google Firebase, we process an anonymous identifier and your game progress so that your progress is kept, and gameplay statistics and error reports so that we can fix and improve the game. The game currently has no ads and no purchases.
1. What we process and why
1.1 Saving your progress (cloud save)
| Data | An anonymous account identifier (your Player ID), a random identifier the game makes for each install, the number of stages cleared, gold, gems, lives and when they refill, the win streak, the gear you own with what is worn and its upgrade levels, keys and the chest guarantee count, a save number and the server time of the save. |
|---|---|
| Purpose | To keep your progress when you reinstall the game or move to another phone. |
| How | When the game first starts, Firebase Authentication creates an anonymous account automatically (you enter nothing). Your progress is uploaded to that account's storage whenever it changes. |
| Required? | Needed for the game to work. Without internet access the progress stays on the phone and goes up later. |
1.2 Gameplay statistics (Google Analytics for Firebase)
| Data |
What happens in the game: stage starts, clears, fails and stages left unfinished (stage number, difficulty, moves left, continues, cards picked, gear power); cheer cards picked; continues offered and used; features unlocked; rule lessons shown and finished; the first use of a special tile; obstacle introductions; chests opened and the grade of the gear that came out; gear offers and the answer; starting over; and records of the app ending abnormally (the reason Android recorded and the memory in use). Collected automatically by Firebase: app instance ID, Android advertising ID (where the phone's settings allow it), device model, OS version, app version, language, country/region-level location estimated from the IP address, and app usage such as first open, sessions and engagement time. |
|---|---|
| Purpose | To improve the game: tuning stage difficulty, seeing where players get stuck and which features are used, and finding problems. Not used for advertising or marketing. |
| Required? | Collected automatically while the app runs. You can delete or reset the advertising ID in your phone's settings (section 5). |
1.3 Error reports (Firebase Crashlytics)
| Data | What went wrong and where (stack traces) when the app has an error or crashes; device maker and model, OS version, app version, screen orientation, free memory and storage; a Crashlytics installation identifier; your Player ID; and the game situation just before the error (the screen, stage number, board size and colors, moves left, whether the app was in front, a few lines of recent in-game events, and how the app ended last time). |
|---|---|
| Purpose | To find and fix the causes of errors and crashes. The Player ID is attached so that we can find your report if you contact us. |
| Required? | Sent automatically after an error, usually at the next launch. |
1.4 Remote settings (Firebase Remote Config)
To adjust game numbers such as lives, continue moves and stage difficulty without an app update, the app fetches settings at most every 12 hours. Technical information such as the Firebase installation identifier and the app version is processed for this.
1.5 Information that stays on your phone
Your music, sound and vibration settings, the phone's copy of your progress and the diagnostic notes on how the app ran and ended are stored on your phone. Tapping the version line in the settings copies a "support report" to the clipboard: the app version, your Player ID, the phone's model, Android version, memory and screen size, and recent records of how the app ended. It reaches us only if you paste it and send it to us yourself, and we then use it only to answer you.
1.6 What we do not process
We do not collect your name, email address, phone number, postal address, date of birth, precise (GPS) location, contacts, photos or files, microphone or camera, or payment information. The Android permissions the game asks for are only the normal ones it needs to run, such as internet access and vibration; it asks for no permission that needs your approval.
2. How long we keep it
| Data | Kept |
|---|---|
| Cloud save and the anonymous account | Until you ask us to delete them or we end the game's service. If the service ends, they are deleted within 30 days. |
| Gameplay statistics (user-level) | Deleted automatically after the Google Analytics data retention period, 2 months. Aggregated statistics that identify no one may remain. |
| Error reports | Kept by Firebase Crashlytics for 90 days, then deleted automatically. |
| Firebase installation identifiers and similar technical data | As set by Google's Firebase retention policies. |
| Your messages to us and any support report you send | 1 year after your request is closed. |
3. Sharing
We do not sell your information, and we do not give it to anyone to use for their own purposes, except where the law requires it.
4. Service provider and international transfer
We use Google LLC (Firebase), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to run the anonymous sign-in, the cloud save (Cloud Firestore), gameplay statistics (Google Analytics for Firebase), error reports (Crashlytics) and remote settings (Remote Config). Google processes this data on our behalf. The cloud save is stored in South Korea (Seoul region); statistics, error reports, sign-in and remote settings data may be processed in the United States and other countries where Google operates data centers. The data in section 1.1 to 1.4 is sent over encrypted connections (TLS) while you use the game, and kept as in section 2. See Firebase privacy and security and the Google Privacy Policy. If you do not want this transfer, you can stop using the game and ask us to delete your data (section 6); the game cannot save your progress or have its errors fixed without it.
5. Identifiers and how to opt out
The game uses no web cookies, but it does use device identifiers: the app instance ID, the Firebase installation identifier and the Android advertising ID.
- Android advertising ID: in your phone's Settings > Google > Ads you can delete or reset it. Once deleted, it is not sent with the game's statistics either.
- Uninstalling the game removes what it stored on the phone and its device identifiers.
6. Your rights
You can ask us at any time to access, correct or delete your information, or to stop processing it.
- Where: help@argozone.com
- What to include: your Player ID from the game's Settings (tap it to copy). We hold no name or contact details for you, so the Player ID is how we find your records.
- What a deletion request removes: your cloud save and your anonymous account. Error reports are deleted automatically after 90 days, and gameplay statistics after the period in section 2; the statistics are not linked to your Player ID, so they cannot be looked up and deleted one by one.
- When: we act on your request and reply within 10 days of receiving it.
- "Start over" is not deletion: "Start over" in the game's settings takes your progress back to the beginning and overwrites your cloud save with the new progress. It does not delete your anonymous account, gameplay statistics or error reports. To have your data deleted, write to the address above.
- Android backup: if Android's automatic backup is on, a copy of the game's data on your phone is backed up to your Google Account and your progress comes back when you reinstall. That backup is managed by Google and your phone's settings, not by us; you can turn it off or delete it in your phone's backup settings.
A parent, guardian or someone you authorize can also make these requests for you.
7. Security
- Everything sent between the app and the servers is encrypted (TLS).
- Security rules let each anonymous account read and write only its own cloud save.
- Access to the Firebase console is limited to the people who run the game.
8. Children
The game is meant for a general audience aged 13 and over and is not directed at children. We do not knowingly process personal information of children under 13 (under 14 in Korea) without a parent's or guardian's consent. If we learn that we have, or a parent or guardian asks us, we delete it without delay.
9. Contact
| Company | ARGOZONE CO.,LTD. (주식회사 아르고존), CEO 조남희 2002, 61, Digital-ro 26-gil, Guro-gu, Seoul, Republic of Korea (Ace High-end Tower 2) 서울특별시 구로구 디지털로26길 61, 2002호 (구로동, 에이스하이엔드타워2차) |
|---|---|
| Privacy officer | 조남희, CEO (대표이사) |
| Contact | help@argozone.com · +82-2-830-4090 |
10. Changes
If the game adds something that changes what it processes, such as ads or purchases, we update this policy first. We announce changes on this page and in the store listing at least 7 days before they take effect (30 days for important changes that are less favorable to you).